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StegoVault Support

Have a question, found a problem, or need help with your license? We're happy to help.

Contact us

Send us an email and we'll get back to you as soon as possible.

Please include your device, app version and a short description of the issue, so we can help you faster. Never send us your password.

Frequently asked questions

What is StegoVault?

StegoVault encrypts your text and files and hides them inside an ordinary image. To the naked eye it is just a picture; with the correct password it is a secure vault.

I forgot my password. Can you recover my data?

No. StegoVault is zero-knowledge: everything is encrypted on your own device and we never receive your images, data or passwords. Without the exact password the data cannot be recovered, by you or by us.

Does StegoVault upload my images or files?

No. Encryption and decryption happen locally on your device. Your images, passwords and hidden data are never sent to a server.

How do I open a vault image without the app?

Use our Web Decryptor. It runs entirely in your browser and can even be used offline.

My image no longer opens after sending it through a messaging app.

Many messaging apps compress images, which destroys the hidden data. Send the image as a file or document, or put it in a ZIP file before sharing it.

I have a problem with my license or purchase.

Email us at info@enrali.nl and mention the email address or account you used, and we will sort it out.

Which platforms are supported?

StegoVault is available for iOS, Android, Windows, macOS and Linux, and there is a browser-based Web Decryptor. See the download section on our home page.